Privacy Policy

1. Who We Are

Nuravel operates a residential elderly care facility at 28/11 Moo 5, Pak Chong, Nakhon Ratchasima 30130, Thailand. We are the data controller for the personal information collected through our website and care services. You may contact us by email at [email protected] or by phone at +66 44 362 817.

2. Information We Collect

We collect personal information in the following ways:

• Contact forms: When you submit an enquiry through our website, we collect your name, email address, phone number, and any information you include in your message.
• Care assessments: When a resident joins one of our programmes, we collect detailed health, medical, dietary, and personal preference information to develop their care plan.
• Cookies and analytics: Our website uses cookies to understand how visitors use the site. See our Cookie Policy for details.
• Phone and email communications: When you contact us directly, we may retain records of those communications to follow up appropriately.

We collect only the information that is necessary for the purposes described in this policy.

3. How We Use Your Information

We use personal information for the following purposes:

• Responding to enquiries and arranging visits or assessments
• Developing and maintaining personalised care plans for residents
• Communicating with families about a resident's wellbeing and any changes in care
• Coordinating with medical facilities, visiting specialists, and other healthcare providers involved in a resident's care
• Complying with legal obligations under Thai law and applicable health regulations
• Improving our website and understanding how it is used (via analytics cookies, with your consent)

We do not use personal information for automated decision-making or profiling.

4. Legal Basis for Processing

We process personal information on the following legal grounds under Thailand's Personal Data Protection Act (PDPA) B.E. 2562:

• Consent: For enquiry forms, marketing communications, and non-essential cookies — you may withdraw consent at any time.
• Contract: To deliver care services under the terms agreed with residents and their families.
• Legitimate interests: For operational communications and internal administration, where these do not override your rights.
• Legal obligation: Where Thai health regulations or other laws require us to retain or share information.

5. Data Sharing

We share personal information only in limited circumstances:

• Healthcare providers: With hospitals, clinics, or visiting specialists involved in a resident's care, and only to the extent necessary.
• Family members: With designated family contacts, as agreed during the care assessment process.
• Service providers: With trusted third-party service providers (such as email platforms or analytics tools) who process data only on our instruction and under appropriate agreements.
• Legal requirements: Where disclosure is required by Thai law or a competent authority.

We do not sell, rent, or trade personal information to third parties for commercial purposes.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described here, or as required by law. Specifically:

• Enquiry and contact records: up to 12 months after the enquiry, or longer if a care relationship follows
• Resident care records: retained for a minimum of 5 years after the end of the care relationship, in accordance with Thai health regulations
• Website analytics data: up to 24 months, in anonymised or aggregated form where possible

7. Cookies

Our website uses cookies to operate correctly and to help us understand how it is used. Essential cookies are always active. Analytics, marketing, and preference cookies are only used with your consent. You can manage your cookie preferences at any time through our Cookie Policy page.

8. Security

We take reasonable technical and organisational steps to protect personal information from unauthorised access, disclosure, or loss. These include access controls, secure communications for sensitive data, and staff awareness of confidentiality obligations. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authority as required by law.

9. Your Rights

Under Thailand's Personal Data Protection Act (PDPA), you have the following rights:

• Right of access: To request a copy of the personal information we hold about you.
• Right to rectification: To ask us to correct inaccurate or incomplete information.
• Right to erasure: To ask us to delete your personal information in certain circumstances.
• Right to data portability: To receive your data in a structured, machine-readable format where applicable.
• Right to object: To object to processing based on legitimate interests.
• Right to withdraw consent: At any time, where processing is based on consent. Withdrawal does not affect the lawfulness of prior processing.
• Right to lodge a complaint: With the Office of the Personal Data Protection Committee (PDPC) of Thailand.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services and website are directed at adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently received information from a minor, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website following any update constitutes your acknowledgement of the revised policy.

13. Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or our handling of personal information, please contact: